Refund Policy
Return Window
We offer a 30-day return policy from the date you receive your item. You have 30 days to request a return for eligible items.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Item must be in the same condition as received
- Unworn and unused
- Original tags attached
- In original packaging
- Include receipt or proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Sale items (unless defective or you received the wrong item)
- Gift cards
- Custom or personalized items
- Items that fall under health and safety regulations
Return Process
- Contact Us First: Email support@thehappycapy.com to initiate a return request
- Approval: If your return is accepted, we'll send you a return shipping label and instructions
- Ship Your Item: Follow the provided instructions for returning your package
- Important: Items sent back without first requesting a return will not be accepted
Damaged or Defective Items
If you receive a defective, damaged, or incorrect item:
- Inspect your order immediately upon receipt
- Contact us right away at support@thehappycapy.com
- We'll evaluate the issue and make it right
Size Exchanges
For size exchanges, we recommend:
- Return your current item following our standard return process
- Once the return is accepted, place a separate order for your preferred size
Need to change your size quickly? Contact us within 24 hours of placing your order – we may be able to update it before it ships.
Refund Process
- Inspection: We'll notify you once we receive and inspect your returned item
- Approval: You'll be informed whether your refund has been approved
- Processing: Approved refunds are automatically processed to your original payment method within 10 business days
- Bank Processing: Allow additional time for your bank or credit card company to process the refund
Contact for Refund Issues
If more than 15 business days have passed since we approved your return and you haven't received your refund, please contact us at support@thehappycapy.com.
Questions about returns or refunds? Email us at support@thehappycapy.com – we're here to help make your experience as smooth as possible.