Shipping Policy
Shipping Locations
We currently ship to:
- All contiguous United States
- Washington D.C.
Note: We do not currently ship to Alaska, Hawaii, or international locations.
Shipping Options & Delivery Times
Economy Shipping
- Delivery Time: 5-10 business days
- Best For: When you have patience and want to save on shipping costs
Standard Shipping
- Delivery Time: 2-5 business days
- Best For: When you need your order faster
Processing Time
- Orders typically take 1-2 business days to process before shipping
- Processing time is in addition to delivery time
- Orders placed on weekends or holidays may experience slightly longer processing times
Shipping Costs
- Free Shipping: Orders over $69 qualify for free shipping
- For orders under $69, shipping costs are calculated at checkout based on your selected shipping method.
- We work to keep shipping costs as reasonable as possible
Order Tracking
- Tracking Information: You'll receive a tracking number via email once your order ships
- How to Track: Use the tracking number with the carrier to monitor your package's progress
- Delivery Updates: Most carriers provide real-time updates on delivery status
Order Changes
Need to modify your order? Contact us within 24 hours of placing your order at support@thehappycapy.com. We may be able to update your order details before it ships.
Delivery Issues
If you experience any delivery problems:
- Lost Packages: Contact us immediately if your tracking shows delivered but you haven't received your order
- Damaged Packages: Inspect your order upon delivery and report any damage right away
- Wrong Address: Double-check your shipping address at checkout to avoid delays
Contact for Shipping Questions
- Email: support@thehappycapy.com
- Response Time: Within 24 hours (usually much faster)
- Customer Service Hours: Monday-Friday, 9 AM-5 PM PST
Questions about shipping? We're here to help ensure your Happy Capy order reaches you safely and on time.